Agreement & Shipment
Terms of agreement and shipment costs
All terms below are valid for all deliveries from The DVD Market to recipients in UK. For terms when delivering to recipients in other countries please see our Swedish or Danish web shops (click the flag on the right top of this page). This terms are valid if no other written agreement exist between you as a buyer and The DVD Market.
We reserve the right for any errors in all information and prices as well as technical and typographic errors.
General
All products in our web shop are in stock and are available for immediate delivery from our warehouse in UK. Delivery is normally handled by Parceline or Royal Mail but we sometimes use other companies if it will benefit the delivery time. Normally it will take 1-2 working days from that you have placed your order until you receive the products. If you live in a remote area e.g. Scottish Highlands etc. or other certain parts of the United Kingdom you can expect 3-5 working days. Orders received before 2 PM are usually shipped the same day, often orders received until 3:30 pm as well if possible.
Payment and Prices
Payments can be made with credit card or bank card. We accept all major credit cards such as Visa, Master Card and Diners. The DVD Market does not store any credit card information. This information is only transferred during the credit card processing point to the bank/credit card institute. All credit card communication is encrypted through a secure server (SSL). We are using fraud protection with 3-D Secure, Verified by Visa and Mastercard Securecode.
All prices are 15% VAT included. All sales are made in Euro. GBP prices are for comparison only and are updated once a day. Due to fluctuating exchange rate the GBP prices may vary from day to day. Your invoice is sent with e-mail after we have sent your consignment. (it will not be enclosed with your shipment).
Shipment cost
We have a fixed shipping cost no matter the size or weight of your order. The shipment cost is 12,90 Euro incl. VAT (approx. £11). If you buy products for more than 300 Euro (approx. £ 270), the shipment is free! If a door access code is required to deliver we recommend you enter it as part of your street address. Please do not enter a P.O. Box address as we can not deliver to P.O. Boxes.
When your order has been shipped we will send an e-mail with tracking information and your invoice.
Other
The buyer confirms that he/she is 18 years or older and have the legal right and permission to charge the credit card that is used for ordering at The DVD Market. All orders are placed through our web shop, ordering via e-mail, phone or fax is not possible if not agreed with The DVD Market. When the order is made an order confirmation is sent to the e-mail address that was used when registering. It is the responsibility of the buyer to make sure that the e-mail address entered is correct. Orders can normally not be changed or canceled after they are completed. The terms under "Cooling off period" is of course always valid though.
The DVD Market reserves the right to deny a customer to buy, for example if suspicion of abuse, if an order is placed in the name of somebody else etc. The DVD Market logs the IP-number of the buyer and will assist any authorities to trace the person placing an abusive order.
Cooling off period
The buyer have the right to a "cooling off period" of 7 days after delivery when he/she can cancel the order no matter the reason. When using this right the buyer must contact The DVD Market to get instructions of how to proceed when returning the products. The cooling off period is not valid if the nature of the product does not justify a return. The buyer must keep the product in a substantially unchanged condition. This also means that the products must be in an unopened original wrapping and packed well when sent back. The buyer is responsible for the cost of shipment back to The DVD Market. The cooling off period does not apply to companies and organizations. Please note that the buyer must contact us for getting instructions before returning a product. We can not take any responsibility for products that are returned outside of our return instructions.
We follow the recommendations and rules from UK European Consumer Centre.
Unable to deliver
If a consignment is sent in return to us because of the couriers have made numerous attempts but not being able to deliver and no arrangements have been made by you with the couriers to receive it, you will be charged the shipment costs. If you want us to send the order again, the shipment cost will then be added once again.
Return of products / Warranty
The DVD Market guarantee that every order is checked before sent to you. If a product despite that is faulty in any way The DVD Market will either correct the fault free of charge, replace or repay the faulty product. However, it is important that you make a correct return inquiry by using the contact form in our web page. Please note text below about transport damage.
All non consumption products have at least 1 year warranty. Many products have longer warranty and this is displayed on the product page where this is applicable. It is the buyers responsibility to show that a product is faulty.
If you experience technical problems (like read/write problems with blank media) those problems can almost always be solved without replacing the media but by updating the firmware of the reader/burner. Please see our Support page for more information or contact us.
Please make sure that you always contact us before returning any products. we can not take responsibillity for products that are returned outside of our return instructions.
Transport damage
If your package have transport damage you must remark this to the shipment company without delay or at the latest within 48 hours. If any products is missing due to the damage this should be remarked to shipment company immediately when receiving the package or else within 48 hours of delivery.
Loss of data and responsibility
The DVD Market assumes no responsibility for stored information or software. The buyer should always take a copy of all data before installation of new hardware, software or any other accessories. The DVD Market assumes no responsibility for delays or any other errors or fault not mentioned above, neither for direct or indirect damage or loss (intellectual, physical or economical) of any kind. Delivery of the products is considered to be complete when the consignment is delivered to the consumer. The risk of the product will pass to the consumer at the time of delivery.
The DVD Market reserves the right to end of stock. If this happens The DVD Market will replace the article out of stock with a similar och better product alternatively contact the buyer who can select another product. If a part of an order can not be delivered we can not deliver it separately, it can only be replaced by another product or removed from the order.
The DVD Market is not responsible for any extra costs that are added form other parties if products are imported in to another country outside of United Kingdom.
Product information
Sometimes a picture of a product does not reflect the exact appearance of the product. For example a CD or DVD case may have a picture of a disc in it to display where the disc is placed inside the case. This does not necessary mean that a disc is included in the case. NOTE! Due to a high demand of cases and especially DVD cases, we buy some products from many suppliers and therefore smaller differences in size and design (especially how discs are held inside the case) can occur when comparing to the product picture.
If a product description, manual or instruction is available for the product it will be delivered with the product. If you want information or advice from The DVD Market be aware that the information and/or advice only is for general guidance. The DVD Market are responsible for that the products fulfill the requirements for CE-marking.
Your acceptance of this terms
When buying from The DVD Market you accept this terms of agreement as well as our Privacy policy.
